Support Adventure is an expat outsourcing company that provides our staff the opportunity to live and work in exciting cities worldwide, while offering tech support. We have staff in Africa, Europe, Asia, and the Americas.

Work from home, cafes, or co-working spaces

You are in control of where you work. As long as you have a strong internet connection, power, and a quiet setting, you have full flexibility.

Live anywhere you want, worldwide

Support Adventure gives you the opportunity to live in exciting international places like Chiang Mai, Medellin, and Belgrade. Live a lifestyle of exploration that you wouldn’t experience from typical careers in your home country.

Become part of a global family

Our staff are dotted around the world, many who are creative artists, musicians, and content creators. You will become part of a global community of contractors who may be in the same city as you.

We have multiple clients in the MSP space that are looking for Helpdesk Technicians. We provide comprehensive training for candidates with potential, so feel free to apply even if you do not have direct experience with helpdeks. 

You will typically be working 8 hour shifts depending on your time zone (European, Asian, and American time shifts available).

Generally, you start off as the front line of support for people that have computer problems. You may remotely control the client’s computers, and see what you can do to remedy their problem. You might already know what to do, have to do some research, or delegate the problem to someone present if needed. 

The specific activities largely depend on our clients, and during the onboarding process we will equip you with everything you need to get started.

Here’s an example of some of the tasks that the role might entail. We provide training.

  • Install, troubleshoot and manage Microsoft products (Windows 7/10, and MS Office application suite)
  • Troubleshoot and fix issues with Office 365 and cloud solutions.
  • Troubleshoot email related issues
  • Deploy images through imaging tools
  • Understand the client/server applications architecture
  • Coordinate and implement network software and hardware upgrades
  • Troubleshoot and configure routers, switches, and firewalls
  • Troubleshoot and resolve LAN/WAN performance, connectivity, and related network problems
  • Administer LAN/WAN security, antivirus and spam control measures
  • Conduct daily network backup operations
  • Other duties may be added as defined.
When you apply for Support Adventure, you are entering yourself into our database of contractors. We are like a matchmaking service since we are talking to companies about their various needs (what type of technician, skills, business hours, etc.), then we look at our database to see who might be the best fit. Once we find a fit we set up an interview. It doesn’t always happen fast and we appreciate your patience in this process.

Follow up e-mails can be sent to jobs@supportadventure.com